Don't Let A Lack Of De-Escalation Skills Ruin Your Culture
Employees do not know how to de-escalate conflict
People are not trained on proper de-escalation training because it causes fear.
Employees lack active listening and communication skills
We were given two ears and one mouth for a reason! The way our brain works is designed around pre-conceiving information for survival. This does not make for great listening skills!
Employees lack emotional intelligence
What is your EQ personality? This greatly affects the tools you need to use in order to make people feel heard.